Terms and Conditions

1) ACCEPTANCE - When you make a booking, these Terms & Conditions are deemed to have been read and accepted by you on behalf of yourself, all other occupants and any visitors covered by this booking and form the basis of the agreement between you and the Property manager/owner for the holiday rental Play Shack® form together with all other terms and conditions set out below. The person/company making the booking is held responsible for the conduct of all other occupants and any visitors covered by this booking, including the condition of the property, its contents and surroundings.

2) CANCELLATION & CHANGE OF BOOKING POLICY

FOR GOVERNMENT ENACTED STAY AT HOME OR RESTRICTED MOVEMENT TYPE ORDERS

Strictly for bookings affected by Victorian Government statewide stay-at-home lockdown or restricted movement or similar orders under a State of Emergency with a commencement less than 30 days of date of original stay can have a change of date or request an 80% refund. All requests must be in writing, and must be received more than 48 hours BEFORE commencement of original stay to be eligible.

Re-booked dates allowable with a re-booking fee of $475 to apply per change of date. The following terms will apply:

        • Re-booked dates are subject to availability & any higher tariff variation. Lower tariff variations non-refundable.
        • The revised booking will be non-refundable going forward.
        • For any additional change of date not related to COVID-19 lockdown rules above, the Standard Cancellation & Change of Booking Policy  will apply excluding cancellation refunds.
        • Change of date to be within 3 months of the end of the lockdown period which affected your dates.

STANDARD CANCELLATION & CHANGE OF BOOKING POLICY

We strongly recommend that you take travel insurance as we do not cover for extenuating circumstances such as natural disasters, pandemics, government restrictions on home gatherings, acts of god, force majeure events or other circumstances that may force you to cancel your accommodation. The following cancellation fees apply :

        • a $500 cancellation fee applies when the booking is cancelled 90 days or more from booking commencement date
        • a $750 cancellation fee applies when the booking is cancelled between 60 and 89 days from booking commencement date
        • a cancellation fee of 50% of the value of the booking tariff applies when the booking is cancelled between 59 and 30 days from booking commencement date
        • no refund of booking tariff for cancellations made with less than 30 days notice.

Credit card fees are not refundable. For changes of dates more than 30 days from the arrival date, an administration fee of $75 applies. No changes can be accepted less than 30 days from the arrival date, cancellation policy applies in this instance. Change of booking dates is to be of the same or higher value of the original booking within 60 days of the original arrival date. Full payment is required 60 days prior to the arrival date. If payment is not made on time or an alternative payment arrangement is not agreed in writing with management, management reserve the right the to cancel the booking with 7 days written notice and no refund is provided. If the deposit is greater than the value of the tariff, the difference will be refunded.

3) INSPECT PROPERTY ON ARRIVAL - On arrival at the accommodation, you will be greeted with a welcome letter outlining any pre-existing issues or damage known to us. You agree to read the report, inspect the property before unpacking, taking any photos if you wish. If any damage is found which is not listed, you must call us immediately. We do not record basic wear and tear like scuffed walls and floors. This condition is designed to protect you, the guest, from being incorrectly blamed for any pre-existing damage. Guests are not to undertake or authorise any repairs to the property without permission. DO NOT wait until you check out to inform us of any issues please.

4) DAMAGE - Whilst you are in occupation, you are fully responsible for all breakages and damage caused or potential risk or liability caused to the property, its furniture, fittings, or any consequent loss suffered by the property owner. Any such breakages, damage or loss must be reported IMMEDIATELY to the property manager. Hiding or trying to cover up an issue will be found by our very thorough and experienced cleaners. So please don’t try!

5) MAXIMUM GUESTS - The maximum number of occupants at the property is limited to the number shown in the booking confirmation email. Under no circumstances will the number of people occupying the property be greater than that specified. We do not allow guests to stay in tents, swags, campers, camper trailers, caravans or camper vans. If the maximum number of occupants is breached then they may be directed to leave the property and there will be no refund for any unused portion of the booking.

6) VISITORS - You can invite visitors to the property, but they are not permitted to stay overnight. You are responsible for any damage caused by visitors. You must control all visitors and ensure visitors comply with these Terms and Conditions. We allow up to 4 visitors, unless agreed to prior with the Property Manager. Whilst visitors are permitted, they are NOT to stay overnight and the number of visitors must be managed to ensure there is no burden on the property or neighbouring properties. Socialising must not unreasonably interfere with neighbours and visitors must leave the property by no later than 12:00am.

7) EXPECTED BEHAVIOUR - You, any occupants and any visitors covered by this booking agree to comply with these Terms and Conditions, Planning Approvals, and Local Government by-laws. Refrain from anti-social behaviour and respect the residential amenity and abide by noise curfews. Disturbance to neighbours, including excessive noise is prohibited and may result in the termination of the booking.

8) EVENTS/FUNCTIONS/PARTIES/WEDDINGS - You, any occupants and any visitors covered by this booking may NOT hold any function/party/event/wedding, or any function/party/event/wedding to which you invite other visitors, without our consent. The intention behind this is that the property is for the enjoyment of you, any occupants and any visitors covered by this booking and to comply with normal insurance provisions and protect the property from damage and undue wear and tear. Socializing must not unreasonably interfere with neighbours and must cease no later than 10:00pm outdoors. Functions are allowed only via written agreement and set out under a separate terms and agreement contract. Functions include but not limited to wedding, birthdays, bucks parties, hens nights and any other special celebrations or parties. The basis of our accommodation is family orientated, with guests enjoying the surrounding area activities and not a primary place for "functions"

9) TENANCY - This Agreement is for the purposes of a holiday rental only and does not create the relationship of Landlord and Tenant between you and the Property Owner. You will not be entitled to a tenancy or to any other form of statutory security of tenure as a result of this Agreement.

10) REFUNDABLE DAMAGE DEPOSIT/BOND – This will be held and refunded to you within 14 days after your departure, provided the property is left in the same condition as at the commencement of your stay and you have not broken any of these terms and conditions. You accept that your bond may be used for breach of any terms and conditions listed from 1 – 20. If using Credit Card payment method, you will see the REFUNDABLE DAMAGE DEPOSIT/BOND credited to your Credit Card approximately 5-10 business days later.

11) PROPERTY DESCRIPTION - Every effort is made to properly describe or portray the property as accurately as possible in good faith. No responsibility is accepted for any error or misrepresentation and no refunds will be given.

12) CONTRACT - The rental contact is between you and the Property Owner/Manager for which the accommodation booking is made and is subject to the terms and conditions herein. The contract for accommodation shall not be effective until the Property Owner/Manager sends you written confirmation of the booking. You are making the booking as the responsible person and are acting for and behalf of yourself, any occupants and any visitors covered by this booking. You are to forward these Terms and Conditions to any occupants covered by this booking.

13) MAINTAINING THE PROPERTY – Children must not climb on the wire balustrading. Furniture in the property is not to be moved without permission. All occupants are required to maintain the property in a safe, clean and hygienic state during the stay. No driving on lawn areas is permitted. When leaving the property, guests are required to lock all windows and external doors and turn lights, heating and air-conditioning off. At the end of your stay dishes must be cleaned and put away, dishwasher left empty if possible, fridge and BBQ cleaned. You are NOT expected to make beds, clean bathrooms or toilets. All cigarette butts are to be placed in bins and not to be left on the grounds. Any additional cleaning resulting from the above requirements not being met will be deducted from the bond.

14) RUBBISH - On check out, please remove all rubbish from internal bins and grounds and place it in the council bins provided. If you have excess rubbish, do NOT leave rubbish beside the bins on the road. Take over flow rubbish to the Mansfield Recovery Centre or home with you. To assist in this matter we suggest you ensure as much rubbish as possible is put into the council bins on Wednesday night. During your occupation, do not leave rubbish outside due to wild life breaking through bags.

15) SAFETY – All occupants agree that various items at the Property including toys, games and equipment will be checked by adults to ensure they are age appropriate and safe for their children to use. Children should only use these items under adult supervision. All items that are used are to be cleaned and returned to their original position. Where there is a trampoline, only 1 person is permitted to use the trampoline at any one time. Where there is a sauna, only adults are permitted to use the sauna after having read the safety notice included in the House Manual. No responsibility lies with the Property Manager for the use of these items.

16) FIRES, SMOKING & PETS NOT ALLOWED - FIRES are NOT permitted. There is strictly NO smoking inside the property. Any cigarette butts must be put out and placed in an appropriate rubbish bin. Pets are NOT permitted and we ask you to leave them at home, otherwise your entire bond will be forfeited so that an intensive and comprehensive clean of the accommodation can be performed.

17) NO PORTABLE COOKING APPLIANCES ALLOWED - No table cooking is permitted. Guest are not permitted to use their own wood, charcoal, gas, butane or electric portable cooking devices inside the accommodation apart from those supplied. Cooking is to be done under the exhaust fan for the benefit of all guests.

 18) TRAVEL INSURANCE - You, any occupants and any visitors covered by this booking are advised that all personal belongings, luggage, vehicles and other property of the occupants of any description whatsoever will be at the sole risk of the occupants at all times. The Property Owner/Manager will not be held responsible for the theft, loss or damage of any personal property belonging to the occupants. It is strongly recommended that occupants arrange travel insurance. Personal items accidentally left by any guest can be returned to you at a shipping and handling cost of $35.

19) CHECK IN/CHECK OUT - Check-In time is after 4pm and Check-Out time is by 10am sharp. Cleaners charge when they arrive at the accommodation. If cleaners are kept waiting by checking out after 10am, your bond will be charged at $65 for each cleaner at 15 minutes intervals.

20) IDENTIFICATION – We reserve to right to ask for photographic identification of all adult guests staying at the property. We reserve the right to cancel your booking without penalty if you do not provide valid photographic identification. If you are booking on behalf of someone or for a group and you are not staying at the accommodation, you must inform us at the time of booking, or we may cancel the booking without penalty. For all guests under 18 years, please provide names and ages.

Identification (ID) is  required for all adult guests, plus names and ages of all children. Please make a diary note to collect photo IDs (license or passport) from all guests well in advance of your stay. To make guests completely comfortable about the supply of their personal information, we have set up a secure and encrypted email service hosted in Switzerland by a specialist data privacy company. You can read about the company here:  https://proton.me/privacy

At least 14 days prior to check in, please provide ID’s for all adult guests aged 18 or over and names and ages of any children under 18  in one PDF and email, and email to this secure email:  playshack.id@proton.me  and mark email subject heading "(YOUR NAME) BOOKING. DATE OF BOOKING". Please advise us via email when all ID’s sent.We sincerely appreciate your compliance with these requirements.

21) SECURITY CAMERAS  – There are 3 exterior security cameras. One is pointing up the driveway from the carport, one is pointing down the driveway from the cabin and one is poiting to the gas tanks at the main house.. The cameras are not monitored and should not be relied on by guests for personal security or security of their belongings. The cameras may be used to enforce and verify compliance with rental policies. Any damage, tampering or obstruction caused to the cameras by guests may result in a partial or complete loss of security deposit funds.

22) DISCLAIMER - The Property owner will not be held responsible nor liable for:

  • Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst in occupancy of the holiday accommodation due to failure to comply with these Terms and Conditions;
  • Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our/their part;
  • Any injury or loss suffered by the occupants, their invitees or guest whatsoever or howsoever caused as a result of insects or wildlife in or around the holiday accommodation site. All occupants are to take specific care at all times within this rural area and requested not to approach any such wildlife under any circumstance.
  • Any noise, disturbance or inconvenience caused as a result of renovation/building/road works being carried out in or near the vicinity of the holiday accommodation.
  • Activities, events or attractions being unavailable, cancelled, postponed or inaccessible, snow or weather conditions, road closures, access to Mt Buller or Mt Stirling or availability of entry or lift tickets

22) NOISE – We are located in a quiet rural location with neighbouring properties. We highly value the reputation of our business and disturbance to neighbours, including excessive noise is prohibited and may result in the termination of the booking. After 10pm, guests must limit all outdoor noise including loud music, portable speakers, yelling, singing etc as this behaviour negatively impacts our neighbours. Neighbours can and do call the Police about excessive noise from guests at the property. Please be aware that if Police attend the property in response to noise complaints or other unsociable behaviour, you agree that we have the right to retain the entire bond, and you may be asked to vacate the property, without a refund for any nights you did not stay. Noise disturbance can be minimised by turning down the bass, closing doors to communal and outdoor spaces and careful selection on where you face any speakers. If you have any concerns, we are here to assist you and discuss how we can ensure you have a wonderful time without disturbing the amenity of our neighbours.

I have read the Terms and Conditions
I have read the Terms and Conditions